Sales reps
Sales reps see every account's requests and a list of the accounts that have gone quiet
A rep's phone stops being the request line. The rep sees what each account asked for and how fast it was handled, and is told which accounts have stopped calling.
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Today
What goes wrong without it
Customers call the rep's cell for a swap, often while the rep is driving.
The rep is the only record of what was asked.
An account stops calling and nobody notices until a competitor's container is on the dock.
Getting a new contact set up means phone tag.
The screens
What they see in BinCall
My accounts
Accounts, requests in the last 30 days and the quiet count. Below it, the accounts to call today and each account's usual rhythm.
Capabilities
What it does
My accounts
Each rep sees their own accounts with sites, recent requests and how quickly those requests were accepted.
Call these today
BinCall works out how often each account usually sends a request and lists the ones that are overdue against their own rhythm.
The quiet list
Accounts with no request in 30 days, or whatever number of days you choose.
Requests on behalf
When a customer does call, the rep files the request for them. The contact still gets the receipt and the updates.
Invite a contact by text
The rep sends a one-time link tied to the contact's phone number and sites. The contact taps it and is in.
A text when it is urgent
Reps are texted when one of their accounts sends an ASAP request.
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See a full swap, start to finish
We walk you through one request on the real screens: the customer's phone, the dispatch queue, the driver's stops and the scale house. Bring the questions your dispatcher would ask.