Owners

Owners see requests, response times, equipment and quiet accounts in one place

The numbers an owner asks for are on the first screen, and every one of them opens the list behind it.

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The owner's home screen with six number cards.

Today

What goes wrong without it

  • There is no number for how fast requests are answered.

  • Containers sit for months and nobody can say which box is where.

  • Accounts drift away quietly.

  • Reports are assembled by hand in Excel.

The screens

What they see in BinCall

  • The owner's home screen with six number cards.

    Home

    New requests, open requests, runs today, median time to accept, quiet customers and containers on site more than 30 days.

  • The requests by day report with a date range and a download button.

    Reports

    By day, customer, site, sales rep, request type and material. Response times. Containers on site too long. Quiet customers.

  • The equipment list with container tags, tare weights, locations and days on site.

    Equipment

    Every container by tag: its type, tare weight, where it is now and how many days it has been there.

Capabilities

What it does

  • The day at a glance

    What is waiting, what is moving and how long customers wait for an answer.

  • Reports that answer questions

    Who orders the most, who waits the longest, whose accounts are moving, how much of each material.

  • Out to Excel

    Every report downloads as a spreadsheet file and prints cleanly.

  • Scheduled emails

    Send any report daily, weekly or monthly to the people who need it.

  • Every container accounted for

    Where each box is, how long it has been there and its full history of placements.

  • People and permissions

    Owner, admin, dispatcher, sales rep, driver and customer roles. Disable a person and they are signed out everywhere.

  • An audit log

    Changes to people, settings and report schedules are recorded.

Next: Onboarding

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See a full swap, start to finish

We walk you through one request on the real screens: the customer's phone, the dispatch queue, the driver's stops and the scale house. Bring the questions your dispatcher would ask.

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