Made to fit
BinCall runs under your name and bends to how your yard works
No two yards run container service the same way. BinCall is configured for each recycler, and it changes when your operation does.
Your brand
Your customers see your company, not a software vendor
Your name and colors
Your company name, logo and colors on every screen your customers and staff see.
Your own address
Customers and staff sign in at an address with your company's name in it.
Your contact details
Your dispatch phone and support email are what customers see when they need a person.
Messages in your name
Texts to your customers open with your company's name, not ours.
Switches
Features are switched on where they apply
Some settings cover your whole company. Others can be set for a single customer site, because only some of your accounts need them.
Request types
Swap, pickup, new container and special haul. You choose which ones your customers may send.
Timing
Which choices customers see when they say how soon: ASAP, within 24 hours, this week, or a date.
Customer weights
On for the accounts that weigh their own loads, off for everyone else. It can be set site by site.
Text updates
Whether customers get status updates by text, or by email only.
Spanish
English and Spanish for customers and drivers, with a default you choose for new people.
Hours
Business hours for each weekday, your time zone, and the message customers get after hours.
Your equipment
Your container types and materials are your own list
Roll-offs in 20, 30 and 40 yards, luggers, gaylord boxes, hoppers, 53-foot trailers, and whatever else you run. Each type is matched to the truck that hauls it. Materials are named the way your yard names them.
Changes
When you need something it does not do yet
Tell us. We scope the refinement or the new feature with you before any work starts, then build it and add it to your portal.
BinCall is delivered as a cloud service, so there is nothing to install or upgrade at your yard. A change is live on every phone and every desk as soon as it ships.
Request a demo
See a full swap, start to finish
We walk you through one request on the real screens: the customer's phone, the dispatch queue, the driver's stops and the scale house. Bring the questions your dispatcher would ask.